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VenueZoo SMS Text Messaging Terms

Last updated 11/4/2026

Effective Date: November 4, 2026

VenueZoo, LLC ("VenueZoo," "we," "us," or "our") offers optional text message alerts ("VenueZoo Text Alerts" or the "Program") to registered users of the VenueZoo website and platform (the "Service"). These SMS Terms explain how you opt in, which messages you may receive, how often, how to get help, and how to stop. Please read them together with our Terms and Conditions and Privacy Policy.

1. Who Can Use VenueZoo Text Alerts

The Program is available to people with a VenueZoo account (Property Owners, Venue Managers, Service Providers, and Venue Explorers) who are at least 18 years old and who use a mobile phone number they own or control. Some alerts are available only on certain account types or paid plans; if an alert is not available to your account, it appears as unavailable on your My Information page.

2. How You Opt In

We send alert text messages only after you complete all of these steps on the My Information page of your VenueZoo account:

  • Enter your mobile phone number and confirm it with the one-time 6-digit verification code we text to that number;
  • Check the box authorizing VenueZoo to send you text messages (which links to these SMS Terms); and
  • Turn on the specific text alert you want.

You may turn each alert on or off at any time. Your consent to receive text messages is not a condition of purchasing any plan or of using the Service. We record the time you gave consent and the version of the consent wording you agreed to.

3. Messages You May Receive Today

At launch, the Program sends the following messages:

  • New lead or quote request alerts (Property Owners, Venue Managers, and Service Providers, where available on your plan): a text when someone sends a request or inquiry through one of your listings. These texts include the requester's first name, the event date (if provided), the listing name, and a link to your VenueZoo lead console. They never include the requester's email address or phone number.
  • Reply alerts (Venue Explorers): a text when an owner or vendor responds to a request you sent, for example by sending a quote, asking for more information, or sharing a document. These texts include the listing name and a link to your VenueZoo dashboard.
  • Verification codes: a one-time code sent when you ask us to confirm your mobile number.
  • Program replies: confirmations and help messages sent in response to STOP, START, or HELP.

Examples of the messages you may receive:

VenueZoo: New inquiry from [first name] for [event date] at [Listing Name]. View it: [link to VenueZoo.com]. Reply STOP to opt out.

VenueZoo: [Listing Name] replied to your request. View it: [link to VenueZoo.com]. Reply STOP to opt out.

VenueZoo: Text alerts for new leads and replies. Manage them at: [link to VenueZoo.com]. Msg & data rates may apply. Reply STOP to opt out.

4. Messages We May Add in the Future

VenueZoo is growing, and we expect to add other account- and activity-related text alerts over time. Examples include:

  • updates about bookings, quotes, pricing requests, or availability;
  • reminders about inquiries or events;
  • notifications about venues, vendors, or listings you follow or save;
  • billing, subscription, or account-security notices;
  • real-time schedule or location updates from vendors, such as VenueZoo Beacons; and
  • updates about events you create, host, or are invited to on the Service.

We will not send you a new type of message until (a) the type is described in these SMS Terms or on your My Information page, and (b) where the law requires it, we have obtained your separate consent, for example through a separate checkbox or switch. Turning on one alert does not turn on any other alert. Promotional or marketing messages, if we ever offer them, will be sent only with your separate, express written consent, which is never a condition of buying or using anything on the Service.

If we make a change that materially expands the kinds of messages we send, we will tell you on your My Information page and ask you to opt in again before we send the new messages.

5. Message Frequency

Message frequency varies with your activity on the Service. For example, you receive one lead alert for each new request or inquiry sent through your listing, and one reply alert for each response to your request.

6. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. VenueZoo does not charge for the text messages themselves, but your carrier's standard rates apply.

7. How to Stop (Opt Out)

You can stop text messages at any time in either of these ways:

  • Reply STOP to any message from VenueZoo. We will send you one final confirmation message. After that you will not receive further text messages from us at that number, including alerts of every type.
  • Turn off an alert or remove your mobile number on your My Information page.

Note - You may continue to receive account-related communications by email.

8. How to Start Again (Opt Back In)

If you replied STOP, mobile carriers block our messages to that number until you text START to our number from that phone. We record your START reply, but texting START does not by itself turn your alerts back on. To receive alerts again, you must also turn them on (and confirm the authorization box) on your My Information page.

9. Help

Reply HELP to any message from VenueZoo for assistance, or contact us at: [email protected]

10. Your Mobile Number and Privacy

We use your mobile number to confirm your identity, to send the text messages you have chosen, and to run your account. We do not sell your mobile number, and we do not share your mobile number or your text-message consent with third parties or affiliates for their own marketing purposes. We share it only with service providers that help us deliver messages on our behalf (such as our messaging provider), who may use it only for that purpose. For more detail, see our Privacy Policy.

11. Your Responsibilities

Give us a mobile number that you own or control, keep it up to date on your My Information page, and tell us if your number changes or is reassigned. Text alerts are not for emergencies and should not be relied on for time-critical safety information.

12. Supported Carriers and Delivery

VenueZoo's text messages are supported by major US mobile carriers. Delivery is not guaranteed. Carriers and VenueZoo are not liable for delayed or undelivered messages.

13. Changes to These Terms

VenueZoo may update these SMS Terms from time to time. The "Last Updated" date above shows the most recent revision. If a change materially affects the messages we send or how you consent, we will notify you as described in Section 4.