Refund & Cancellation Policy

Effective Date:           September 10^th, 2026

This policy applies to paid plans on VenueZoo ("we", "us"), including the paid plans for properties and venues and VenueZoo Pro for service providers. Free plans are free and have nothing to refund.

1. How billing works

Paid plans are billed in advance, either monthly or annually, depending on what you choose at checkout. Your plan renews automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. You can see your plan, your next billing date, and your payment method in your account’s billing page.

2. Cancelling

You can cancel at any time from your account’s billing page. When you cancel, your plan stays active until the end of the billing period you have already paid for, and you will not be charged again. After that your account moves to the free plan (or, if it has no free plan, is deactivated). Cancelling does not delete your account or your content unless you separately ask us to.

3. No refunds

All payments are final and non-refundable. We do not refund partial or unused time, including when you cancel mid-period, downgrade, stop using your listing, or no longer want the plan. If you cancel, you keep access until the end of the period you paid for.

4. Billing errors

If you were charged by mistake (for example a duplicate charge, a charge after you had cancelled before the renewal date, or an amount different from what you agreed to), contact us within [60] days of the charge at [support email] and we will review it and correct it, including a refund where the error was ours.

5. Free periods and early-bird offers

Some offers include a free period, for example 90 days of VenueZoo Pro free for businesses that join before launch. For these offers:

• We collect and authorize your payment method when you sign up so that your plan continues without interruption. You are not charged during the free period.
• Your first charge happens on the day the free period ends, for the plan and billing period you selected, less any discount that came with the offer.
• We will email you [7] days before the first charge, with the date and amount.
• To avoid being charged, cancel before the free period ends from your account’s billing page. If you cancel before the first charge, you will not be charged.
• Discounts that apply to your first term (for example 25% off the first year) apply only to that first term. Renewals are at the standard price in effect at the time.

6. Price changes

We may change plan prices. We will tell you by email at least 30 days before a change affects your next renewal. If you do not want the new price, cancel before the renewal date.

7. Chargebacks

Please contact us before disputing a charge with your bank or card company. We can usually fix a problem faster directly. A dispute filed for a charge that is covered by this policy may lead us to suspend the account while the dispute is open.

8. Contact

If you have questions about billing or this policy, please contact us at: [email protected] or via the contact page on the website.